About Me

My photo
I am mom to a 15 year old boy and identical twin 6 year old boys. I am the wife of a wonderful man. I have had celiac disease for 15 years. Those things define me in that order, everything else falls in line! I homeschool because the public school system was just letting my smart child slip through not learning a thing, on the honor roll no less. While I eat a completely gluten free diet I don't keep a gluten free household. No reason to make the kids suffer with me! I am writing a gluten free cookbook (slowly!) because I can't stand all the gluten free recipes out there that use five hundred flours, and I want to eat normal food like non-celiacs do. Just like I used to, I use one all purpose flour that ROCKS, The Gluten Free Pantry's All Purpose Flour. No, I do not get paid to say that ;) Every recipe on my blog can also be made with regular flour, use it just like I use my gf flour!

Apr 5, 2011

Customer Service DOES exist!!

A few months ago I bought the twins two pairs of Osh Kosh jeans at Kohl's. Original price $30. After one week one pair's fabric tore open right next to the seam along the pocket at the hip. I could tell it was simply an issue with the fabric, so I emailed customer service at Osh Kosh. They send me a prepaid mailer to return the jeans to their QC department, and sent me a replacement pair. I was happily surprised at the level of customer service they offer! They even sent a letter stating that while they understand quality issues can arise they don't want to risk their reputation. I was "wowed" today!

No comments:

Post a Comment